Privacy Policy

Privacy Policy

We immensely revere the relationship we share with our customers and are very particular about implementing and adhering to rigorous data/ information collection procedures and mandates. We work hard to ensure your personal information is secure while observing and maintaining all applicable state, federal and county laws. We also have strict Corporate Governance mandates that internally govern and regulate stringent privacy policies online and offline while collecting customer information.

  • We will always define why we elicit any personal information from you, when we do so.
  • If you choose not to be a part of any of our marketing campaigns, we will assist you in removing your name from our marketing list.
  • We will comply with all applicable security and privacy laws and benchmarks while handling your personal information
  • We will ascertain affiliate companies, with whom we might share your information, comply with pertinent security, privacy laws and benchmarks alike.

The Privacy Policy elaborated below outlines Tech Service Central and TechServiceCentral.com (the “Tech Service Central Web site”) and/or all its other offices, sites and events, client data and privacy handling practices. This policy extends to information gathered by or on account of Tech Service Central. When a client shares his personal information and checkmarks “I agree”, he agrees to our information handling practices and policies.

Affiliate websites that may be accessible through Tech Service Central.com may not comply with our Privacy Policy. In order to ensure complete client data security and confidentiality, we recommend you read the fine print of the affiliate websites and comprehend their information management practices and policies.

INFORMATION COLLECTED BY TECH SERVICE CENTRAL AND TECHSERVICECENTRAL.COM

In course of your dealings with Tech Service Central, your following personal information may be required by our team:

Contact Details: Name, Correspondence address, Contact numbers and e-mail address

Statistical/Demographics Details: Age, personal likes/dislikes and product preferences.

Personal details while rendering our online services to you:

  • Shopping products or services online
  • New Account Registration
  • Redressing Queries or Grievance
  • Schedule a service support call
  • Schedule a diagnosis/support call
  • Utilization of any other services  rendered by Tech Service Central

USES OF YOUR PERSONAL INFORMATION

A preface to what your personal information is used for:

  • Completing enquiries for products, services or information
  • Tracking online orders and order confirmations
  • Delivery or installation products and services
  • Satisfactory Customer Support Services
  • New products and services offerings
  • Introducing New and refining the current efficacy of our website, marketing campaigns, products and services.
  • Optimizing and conducting R & D
  • Executing other commercial activities as necessary, or as mentioned elsewhere within this Policy

Please Note the above points only include brief synopsis of the use of your personal information and is not restricted to the same.

PERSONAL INFORMATION PROVIDED TO TECH SERVICE CENTRAL AND TECHSERVICECENTRAL.COM FROM THIRD PARTIES:

Information From/About Friends or Family:

Any information received from or about your friends and/or family will strictly be stored and used/shared towards the purpose for which it was collected. For instance if you share your friends address with us to deliver a product to him, the address will strictly be used only to deliver the product and not shared or used for any other purpose whatsoever.

Information from Third Parties:

Information from third parties is only elicited to validate or refresh our customer database, spot prospective customers and get a better understanding of customer preferences. For instance, we may occasionally refer to NCOA to authenticate customer addresses that may have expired or changed.

Single Sign-On:

Our single sign on services allows you to connect to your account using the log in details of your third party social networking sites like Facebook, Twitter etc.  You can link the profile on these social networking sites to your Tech Service Central account and post information, interact with friends and access limited data like your profile information, display pictures etc.

SHARING OF PERSONAL INFORMATION:

Tech Service Central does not sell, rent or trade your personal information to third parties.

Additionally, Tech Service Central may share customer details with affiliate websites, service providers and/or other representatives’ for the purposes enlisted below:

  • Completing enquiries for products, services or information
  • Tracking online orders and order confirmations
  • Customer order completion
  • Tech Service Central marketing campaigns
  • Delivering of products and services
  • Support call completions
  • Completion of subscription services
  • Conducting Surveys on consumer preferences, feedbacks etc
  • Conducting research and analysis
  • Timely email campaigns behalf of Tech Service Central
  • Online credit card payments through our secured payment getaway
  • Fulfilling online chat functions

All third parties we do business with are required to adhere and comply with the terms and conditions of our Private Policy. Additionally they are required to take considerable measures on their own onus to safeguard your personal information. They can only put to use the information for the purposes they have been hired for.

Your Personal information may also be shared with affiliate companies, stores or websites that have introduced you to Tech Service Central and/or provided Tech Service Central space to position its product and service offerings on their interfaces or outlets.

We may also ration amassed data with third parties research and analytical purposes. The date shared in such cases strictly conceals the customer identity (name, address, contact number etc.).

We may intermittently be obliged to share your personal date in lieu of a binding court summon, subpoena, and other investigations by federal and government authorities. If we suspect any illegal or prohibited activities being conducted under our purview, we reserve the right to report the same to law enforcement institutions and provide necessary information to them to protect the vested interests of others and ourselves. In case of Tech Service Central being subject to any mergers, acquisitions, dissolutions and the likes, we reserve the right to share your personal information as we deem fit.

We at Tech Service Central do not take the consequential responsibility of you sharing your personal information on publicly accessible portals like blogs, chat sessions, forums and the like as the same can be accessed and shared by other users for purposes beyond our control. Hence we caution you from posting any of your personal sensitive information on such forums and clarify that if you do so it will be solely at your own risk and you will shoulder the full responsibility of such posts and its consequences.

With the consent of our satisfied clients we display their personal testimonials and endorsements on our website. If you wish to update or delete your testimonial, you can contact us at support@TechServiceCentral.com.

Occasionally sites that we have partnered with, as a result of co-branding may have a similar interface to that of TechServiceCentral.com. Information gathered on these partner websites may not be covered under Tech Service Central Privacy Policy. In such cases we will notify our customers of such sites and educate them on the information handling policies applicable to the same.

CHOICES REGARDING YOUR PERSONAL INFORMATION:

We at Tech Service Central strive to keep our customers updated on product and service offerings, promotions, sales and customer feedback and experiences through multiples networks and channels.

Once your share your personal details with us namely name, address, email id and contact number we may contact you for the above enlisted purposes through post, mailers or the contact number provided.  You will receive regular correspondences from us unless you request to stop receiving the same. However to be a part of our mobile marketing campaign we require an explicit consent from you.

If you no longer wish to receive these communications, for any reason whatsoever kindly contact us in any of the following manners:

  • Follow the directions on an e-mail or direct mail marketing communication you receive from us.
  • Call us with your request and current contact information.
  • Send an e-mail with your request and current contact information to: support@TechServiceCentral.com.

In case of a written correspondence by email or post please ensure all your contact details like your name address phone number and email id are comprehensively included so we may accurately locate you in our system and process your request. Also specifically outline the revisions you require.

We will take the required actions to inculcate your preferences and modify our communication methods accordingly. Kindly bear with us on the below mentioned time periods to process your request and implement the changes:

  • 10 business days for e-mails
  • 20 business days for direct mail and phone

Until your requested change is enforced keeping in mind the above timelines, you may still receive marketing communications from us. For requests send my regular mail, please permit extra time for us to receive and process your notice.

In spite of opting out of our marketing communications and the same being enforced, you may still receive business related correspondences like order confirmations, schedules on service support calls, payment notifications and so on.

UPDATING YOUR PERSONAL INFORMATION:

To ensure comprehensive and accurate personal information of its consumers Tech Service Central provides different and convenient updating methods for the same.

To update your name, address, phone number and/or e-mail information:

  • Call Us:
  • Send a request to: support@TechServiceCentral.com

If you send an e-mail, please ensure your current information and the requested changes are included correctly. We will revert to your request within 5 business days.

Your personal information shared with Tech Service Central will be retained by us till we render services to you and until you deactivate your account. The aforesaid information will be shared as deemed fit to comply with our legal obligations, resolve disputes, and enforce our agreements.

SECURITY OF YOUR PERSONAL INFORMATION:

Confidentiality and protection of our customers’ personal information is our topmost priority and we enforce substantial measures to achieve the same and curtain access to it from external sources. However Tech Service Central cannot guarantee or warrant the security of any data shared with us via e-mail, and you do so at your own risk.

Please note: While protecting personal information is our prime motive during any service rendered to you, we shoulder no responsibility whatsoever for any data loss on the serviced products. The onus lies on the customer to get their data appropriately backed up or removed from the system to safeguard this information.

REMOTE ACCESS:

Tech Service Central gives its customers the option of remote access assistance in detecting and troubleshooting PC issues. Remote assistance support uses secured screen sharing connection to facilitate visual troubleshooting.  The customer will be able to view every command carried out by our tech support agent who will remotely access your system to diagnose problems and provide appropriate solutions. By utilizing this service you permit a Tech Service Central Agent to access and log in to your system that contains your personal information. Our agent will strictly access your system to locate and resolve the ongoing issue and limit the usage of other files. However it is the responsibility of the client to protect your personal details and prevent and data loss.

Safe Shopping Policy on TechServiceCentral.com:

Tech Service Central incorporates and enforces reasonable measures to safeguard your online transaction with us. The Tech Service Central website uses encryption technology, such as Secure Sockets Layer (SSL) during data transmissions to protect your personal information. This encryption technology protects all information transmitted via our website like your name, address, bank details, and credit card information and so on. Information shared with us offline at our various store locations does not travel online.

Choosing a Personal Password on TechServiceCentral.com:

When you register with us and create an account your log in credentials requires you to establish a password. To strengthen your password and maximize its protection it is advisable to select at least 6-30 characters and use a combination both letters and numbers. The user is solely accountable for his account and password confidentiality. We do provide the option of using our services without the need of creating your account but with the inconvenience of reentering your personal information details with every purchase.

COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING:

Cookies:

A cookie is a small piece of data sent by a web server while you’re browsing and saved to your web browser. Cookies help websites record a user’s browsing activity and remember information about them each time they log in. Our Web site and email use this cookie mechanism to create a more customized shopping experience to our visitors.

We at Tech Service Central outsource third parties to install cookies on your system and gather non-personal information that does not reveal your personal identity. However we do provide our users the option to save their MY Tech Service Central member ID (under the MY ACCOUNT HEADER) in the cookie so that they don’t need to reintroduce themselves.

Our visitors have the choice to disable the cookies option from their web browser, even though our web services and mobile applications to not respond to “do not track” requests from browsers. The flipside of disabling cookies is that you it will restrict creating or viewing your account and making purchases on our website.

Our affiliate partners engage clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that enable better content management on our website. We do not draw or share your personally identifiable information.

Clickstream Technology:

Our Web server is automated to collect clickstream information like the pages you visited on our web site, which web pages directed you to our web address, key words used by you to search items on our website and so on.

Our website also has the anonymous clickstream technology to track pages viewed by customers. The data elicited by implementing this technology provides the customer healthier and more secure shopping experience. We also can comprehend better how our visitors use our website.

COLLECTION OF CHILDREN’S PERSONAL INFORMATION:

Protecting the privacy of children is of paramount importance to us and we do not deliberately or knowingly gather personal information from children below 13 years of age.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION:

In case of an identified or alleged security or privacy breach or to submit security or privacy related queries, feedbacks or grievances please feel free to contact our Privacy Manager. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

  • Call us:
  • Send a request to: support@TechServiceCentral.com

PRIVACY POLICY CHANGES:

As Tech Service Central and its customer base evolve, to keep up to pace we may need to update or Privacy Policy. We assure to notify our customer by email (as specified in your account details) or post a notice on our site in case of the implementation of any fundamental changes, including changes in ownership or our customers sensitive information and the choices are customers hold in such instances.