Why You Should Choose Us & Other FAQ’s
Computers and their counterparts; peripherals, have exploded over the past 10 years. Our lives have been changed dramatically because of the infiltration and expansion of computers into our society. Regardless of how we feel about them, they have become an essential part and addition to nearly every aspect of our lives from computers running our phones, our cars, and virtual offices, etc. Regardless of the fact they have been indoctrinated into our lives many people still feel overwhelmed by the complexity and possibilities brought on by them; especially when it comes to installing, setting them up and troubleshooting problematic issues. Most people just want to use it but not be bothered with the headaches they bring when they stop working correctly; and that’s where we come in.
This is exactly why Tech Service Central was created. We take care of all of your computer frustrations, headaches, crashes, freezes, virus infections and quickly and efficiently resolve them for you, anytime you need it. We’re your technical support team 24/7, available 365 days a year.
Your satisfaction is 100% guaranteed so call us now. In addition, we have included some questions and answers to reassure you, you’re making an intelligent decision by hiring us.
How are your repair and support services provided by Tech Service Central technicians?
We Provide You With Two Support Options:
- Remote Service:
We provide this option by providing screen sharing between the technician and your computer’s screen to facilitate direct / visual troubleshooting in real time while you view every command carried out by our certified technician. Remote computer support, also known as ‘online support’, enables our technicians to remotely view your computer screen and securely fix the problem via the Internet. You start by logging into Tech Service Central’s online support center allowing our expert technicians to address the problem by means of “remote viewing”; which allows us to share your computer screen at the same time your viewing it. Our technical experts utilize the secured screen sharing connection to directly analyse and resolve the problem; giving you back a working computer system in a few minutes instead of a few days or weeks. You will also be able to view every command, every online movement and every step carried out by our technician during your computer, printer or peripheral repairs.
- Phone Support:
This option allows you to simply follow the instructions provided over the phone in a step by step procedure as the technician guides you slowly through the process providing you with the most appropriate resolution to your particluar problem.
Is your remote service easy to use?
Our support system is extremely easy to use and simple to manage. If your computer is working well enough to get online and stay running, all you do need to do is start your computer, login to your computer and authorize us to share your desktop in order for our technician to begin the repairs. After giving us authorization to share your monitor screen, you can sit back and watch as our technician resolves your problem without having to lift a finger. Its as simple as that. You’ll be able to speak with the technician during the process as well if you have any questions during the repairs.
Is Your Online Remote Support Safe and Secure?
Our Online Remote Support is extremely safe and secure as possible. We use a professional encryption service on our site for when you make your purchase and we use it during our repair sessions with our customers as well. Our security system is state of the art and used by many professional trade companies who do business online everyday.
Is Remote Computer Service Really Better Than Traditional Technical Support?
- Our highly experienced technician will resolve your particular issue directly without the need to follow complicated instructions you may not understand or be able to figure out.
- Our remote support is faster and more convenient because our technicians are certified, highly trained, experienced and proficient providing you with a quicker turnaround time to get your computer, printer or peripheral back in perfect working order again.
- Our support system is more affordable with less stress on you.
- Our support comes directly to your home or office WITHOUT you having to dismantle your system.
- Our support allows you to stay at home or at your office without having to cart it off to a facility in order to repair something we can repair over the phone.
- Our support system has a quicker turnaround time which results in you getting back to your work or activities at a much quicker time frame than with traditional support.
What Are Some of the Benefits of Choosing Tech Service Central?
- Affordable Prices
- Quick, Efficient and Effective Problem Solving
- No Long Telephone Waiting – Virtually No Log Jams
- Affordable Pricing for a Multitude of Services
- A Team of Manufacturer Certified and Experienced Technicians
- Authorized Reseller and Authorized Support for Number One Rated Anti Virus Programs; AVG and Avast
- Our Service Resolution Rates are 96% Successful
- Customer Satisfaction Rate of 98%
- Our Service is Backed by a 100% Money Back Guarantee
What Brands Are Tech Service Central Authorized to Support?
- Tech Service Central is Authorized By the Following Brands:
- Hp
- Lenovo
- Dell
- Samsung
- Acer
- Asus
- Netgear
- Belkin
- Dlink
- Avast
- AVT
- Symantec
- Microsoft
What If I Own A Brand That Your Not Authorized to Support?
Its not a problem if you own a brand of computer, printer or other peripheral that we are not “officially” authorized by the manufacturer to support. We still can and will take care of your support needs with the same care and expertise as any other. AND WITH OUR 100% MONEY BACK GUARANTEE.
What Are the Certifications Tech Service Central Technicians Hold?
- Our Technicians Are Microsoft Certified
- Our Technicians Are Cisco Certified
- Our Technicians Are Symantec Certified Professional Technicians
- Our Technicians Are Certified Microsoft Application Trainers
- Our Technicians Are Certified Microsoft Product Technical Specialists
- Our Technicians Are A+/MCP/MCSE Certified Professional Technicians
- Our Technicians Are Network Administrators and HTML Developers
- Our Technicians Are Pre-Qualified, With 3 Plus Years of Experience in a Help Desk Environment.
- Our Technicians Are Thoroughly Trained to Handle a Broad Range of Technical Problems and Customer Support Issues
Are the Repairs Guaranteed?
All repairs are guaranteed for 5 days. If the problem we repaired returns within that time frame we will repair the problem again FREE of charge.
What Are Your Hours of Operation?
We are available 24/7, 365 days a year. So whenever you have an issue you won’t have to worry or wait for it to be taken care of. Just give us a call and we’ll take care of it right away and have you back up and running in no time at all.